Regulations of the online store updated: 01/12/2020 § 1 Preliminary provisions 1. The madamebakery.com online store, available at the Internet address, is run by a business operating under the name Adam Chmiel Adcor, entered in the Central Register and Information on Economic Activity (CEIDG), NIP XXXX, REGON XXXX. 2. These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules of using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store. § 2 Definitions 1. Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity. 2. Seller - a natural person running a business under the name of Adam Chmiel ADCOR, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for the economy, NIP XXXX, REGON XXXXX. 3. Customer - each entity making purchases through the Store. 4. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the legal capacity of which is granted by a separate act, carrying out on its own behalf an economic activity that uses the Store. 5. Store - an online store run by the Seller at the Internet address www.madamebakery.com or ecdwig. 6. Distance contract - contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract. 7. Regulations - these Regulations of the Store. 8. Order - the Customer's declaration of will submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller. 9. Account - customer account in the Store, it contains data provided by the customer and information about orders placed by him in the store. 10. Registration form - a form available in the Store, enabling the creation of an Account. 11. Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and defining the terms of the Sales Agreement, including the method of delivery and payment. 12. Cart - an element of the Store's software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products. 13. Product - a movable item / service available in the Store which is the subject of the Sales Agreement between the Customer and the Seller. 14. Sales Agreement - a Product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - applying to the Product features - contract for the provision of services and a contract for specific work. § 3 Contact with the Store 1. Seller's address: ul. Elektryczna 7, 67-200 Głogów 2. Seller's e-mail address: [email protected] 3. Seller's telephone number: 48 4. Seller's bank account number: PL. 5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph. 6. The Customer may communicate by phone with the Seller between 11.00-18.00. § 4 Technical requirements To use the Store, including viewing the Store's assortment and placing orders for Products, the following are necessary: a.terminal device with access to the Internet and a web browser, b. An active e-mail account (e-mail), c cookies enabled, d. FlashPlayer installed. § 5 General information 1. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure. 2. Viewing the Store's assortment does not require an Account. Placing orders by the Customer for Products in the Store's assortment is possible by providing the necessary personal and address data enabling the Order to be completed without creating an Account. 3. The prices given in the Store are given in Polish zlotys and are gross prices (including VAT). 4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store's website when placing the Order, including the moment of expressing the will to be bound by the Sales Agreement. 5. In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (final) price is the total price including all payments for the settlement period. 6. When nature the subject of the Agreement does not allow, judiciously judging, to calculate the final (final) price in advance, information on the manner in which the price will be calculated, as well as charges for transport, delivery, postal services and other costs, will be provided in the Store in the description Product. § 6 Order submission rules In order to place an Order, you need to: 1. select the Product that is the subject of the Order, and then click the "Add to cart" button (or equivalent); 2. use the option of placing an Order without registration; 3.Fill in the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the invoice details, if different from the details of the recipient of the Order, 4. Click the "Order" button, 5. Choose one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 8 point 3. § 7 Offered methods delivery and payment 1. The Customer may use the following methods of delivery or collection of the ordered Product: a. Courier service b. Personal collection available at the following address: 2. The customer may use the following payment methods: a. Electronic payment. The entity providing online payment services is Stripe, PayPal ore Mollie, including online payments and payment cards :, Visa, Visa Electron, MasterCard, MasterCard Electronic and Maestro. 3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website. 4. If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Ordering Party. 5. When paying by card, the execution of the order begins from the moment of obtaining a positive authorization. § 8 Execution of the sales contract 1. Conclusion of the Sales Agreement between the Customer and the Seller takes place after prior submission by the Customer of the Order using the Order Form in the Online Store in accordance with § 7 of the Regulations. 2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller. 3. If the Customer chooses: a. Electronic payments, the Customer is obliged to make the payment on the day the order is placed - otherwise the order will be canceled. b. cash payment upon personal collection of the shipment, the obligated Customer payment is made on delivery 4. If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order. 5. In the case of ordering Products with different delivery dates, the delivery date is the longest given date. 6. The beginning of the period of delivery of the Product to the Customer is counted as follows: a. If the Customer chooses the electronic payment method - from the date of crediting the Seller's bank account. 7. If the Customer selects a personal Product collection, the Product will be ready for collection by the Customer within the time specified in the Product description. 8. Product delivery takes place in Poland and the European Union. 9. The delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the website of the Online Store in the "Delivery costs" tab and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement. 10. Personal collection of the Product by the Customer is free of charge. § 9 The right to withdraw from the contract 1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason. 2. The time limit specified in sec. 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by him. 3. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the delivery of the last item, batch or part. 4. In the case of an Agreement which consists in the regular delivery of Products for a specified period (subscription), the date specified in paragraph 1 runs from taking possession of the first thing. 5. The consumer may withdraw from the Agreement by submitting a declaration of withdrawal to the Seller Contracts. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period. 6. The statement may be sent by traditional mail, fax or by e-mail by sending the statement to the Seller's e-mail address or by submitting the statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on the form which the template is attached as Appendix 1 to these Regulations and an attachment to the Act of May 30, 2014 on consumer rights, but it is not obligatory. 7. If the Consumer sends the declaration by e-mail, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement. 8. Consequences of withdrawal from the Agreement: a. In the event of withdrawal from the Agreement concluded remotely, the Agreement shall be deemed not to be concluded. b. In the event of withdrawal from the Agreement, the Seller returns the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him, including the cost of delivering the item, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller. c. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him. d. The Seller may withhold the reimbursement until the Product is received back or until proof of its return is provided to him, whichever occurs first. e. The consumer should send the Product back to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed Seller on withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days. f. The consumer bears the direct costs of returning the Product, including the costs of returning the Product, if, due to its nature, the Product could not be returned by regular mail. g. The consumer is only responsible for the reduction in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product. 9. If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as about the costs of returning the Product, will be included in the Product description in the Store. 10.The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement: a. In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs, b. the service is delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery, c. in which the subject of the service is an item that deteriorates quickly or has a short shelf life , d. for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement, e. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the Agreement, f. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items, g. the subject of the service are alcoholic beverages, the price of which was u compatible when concluding a sales contract, the delivery of which may take place only after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control, h. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the packaging has been opened after delivery, i. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement, j. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after informing the Seller about the loss of the right to withdraw from the Agreement, § 10 Complaints and warranty 1. The Sales Agreement covers new Products. 2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. 3. Complaints must be submitted in writing or electronically to the addresses of the Seller provided in these Regulations. § 11 Out-of-court complaint and redress 1. Detailed information on the possibility for the Consumer to use out-of-court complaint and redress methods and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/ spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php. 2. The consumer has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress: a. The consumer is entitled to request a permanent of the consumer arbitration court referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle a dispute arising from the Agreement concluded with the Seller. b. The consumer is entitled to apply to the provincial inspector of Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller. c. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers) . § 12 Personal data in the Online Store 1. The administrator of personal data of Customers collected via The online store is the seller. 2. Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement and for the possibility of sending information about possible further products (books) in the Seller's offer. 3. The recipients of personal data of the Customers of the Online Store may be: a. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary performing the shipment at the request of the Administrator. b. In the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the collected personal data of the Customer to the selected entity servicing the above payments in the Online Store. 4. The customer has the right to access their data and correct them. 5. Providing personal data is voluntary, However, failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract. § 13 Final provisions 1. Agreements concluded via the Online Store are concluded in Polish. 2. The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance. 3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the act on consumer rights, the act on the protection of personal data. 4. The customer has the right to use out-of-court complaint and redress methods.